Cancellation Policy

Cancellation of the Service within 30-Day money back guarantees Period:

• We offer a full refund on web hosting within 30 days of signing up if you decide to cancel our web hosting plans. Our Money Back Guarantee ensures customer satisfaction. However, please note that this refund policy does not apply to certain services such as domain registration, domain renewal, domain transfer, dedicated IP, dedicated SSL certificate, dedicated servers, VPS servers, and web design services and any third-party licenses. Additionally, the refund policy does not cover the renewal of any hosting products.

• If you wish to request a refund for webhosting services, please submit a ticket to our billing department through the following link :
  https://www.dollar2host.com/clients/submitticket.php?step=2&deptid=2

• The thirty (30) day money-back guarantee is valid for credit-card payments only. Due to the costs associated with processing payments made by other methods, we are not able to offer the thirty (30) day money-back guarantee for other payment methods.

• No refund will be made if your Service(s) are suspended or terminated for cause. There will be no refunds issued in case the web hosting account was involved in violation of our terms of service or any kind of illegal or system resources over-usages.

• No Refund will be issued after 30 days period or beyond coverage of our refund policy as noted here.

• If you have availed free account migration within the first 30days of signup with any of the hosting product/services then the 30 day money back will not apply due to resources spent on account migration

Cancellation of the service after the 30-Day money back guarantees Period:

• Hosting Services will continue to renew until it is been requested for cancellation. If you do not wish to renew your hosting services you must cancel your account by placing a ticket to us at: https://www.dollar2host.com/clients/submitticket.php?step=2&deptid=2

Please make sure that all pending invoices should be cleared in full before applying for cancellation

• Cancellation of service renewals for website hosting, vps servers, dedicated servers or domain registration services must be made at least 15 business days prior to the end of the current service period. Requests received seven (7) business days prior to the end of the current service period will be treated as cancellation of services for the next service period. As such any pending invoices should be cleared in full before applying for cancellation

• When an account is cancelled, all copies of the website files and emails are permanently and irretreivably removed from the servers .It is your responsibility to backup all your data before you place the cancellation request. Once you place the cancellation request all your data from our server will be deleted and it cannot be retrieved nor restored.

• You can either choose immediate cancellation or request cancellation to happen once your subscription period expires. If you select immediate cancellation, you will no longer have access to your hosting plan/service. If cancellation after the tenure period is over is selected, you will continue to have access to use the Services purchased until the end of your prepaid term.

Activation of a cancelled Account

If a cancelled account is to be reactivated you need to pay $34.75/account one-time administrative fee in order to reactivate it. Along with it all the overdue invoices will need to be paid to make it current before the cancellation is lifted.

Activation of a cancelled account due to payment dispute

Dollar2host has the complete right to cancel your account in case of any payment disputes/Chargebacks. Such cancelled account will only be reactivated once all disputed/refunded fees are resolved satisfactorily, and we receive payment of $125 as an administrative fee incurred by Dollar2host as a result of your dispute or charge-back request.

Downgrades

When downgrading to a lower-priced plan, the difference between the amounts of the current package price already paid over the new package price will be placed on the billing account as a service credit. Refunds will not be issued. Please contact the sales or billing department at : https://www.dollar2host.com/clients/submitticket.php?step=2&deptid=2
If considering for downgrade to determine what options are available as well as cost.

Over Payments

In case you have made any overpayments to your account by choice or otherwise they shall be added as service credits to your billing account and can be used for future renewals or new service registrations. These are not subject to refunds.

Subscriptions

If you have subscribed for payments, your card or Paypal account will automatically be charged at the end of current billing cycle. These payments are not subject to refunds.

If there is an issue with your account or support, we'd be happy to resolve any questions or concerns you may have. Please feel free to submit a support ticket with your issue at https://www.dollar2host.com/clients/submitticket.php?step=2&deptid=2
or contact Live Chat.